Terms & Conditions
By using this website you accept and agree to be bound by these General Terms and Conditions of Sale and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise.
These General Terms and Conditions of Sale govern the sale of goods by us to you, the customer, via our website www.honestygroup.co.uk, which is operated by Honesty Group, and also by telephone, email or other means and will form the basis of the contract between us. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.
The Contract Between Us
When you place an order to purchase items using our Website or by other means, this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the payment details are correct and your own.
We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed (subject to these terms and conditions). The contract is completed when the goods are delivered (also subject to these terms and conditions)
We have made every effort to ensure that the goods displayed on this website and publicity material conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages, please note all images are for illustration purposes only) of items on the website and other material are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
All orders for goods made by you on the website or by telephone to a Customer Services representative are subject to these Terms and Conditions.
Amendments: If you wish to amend an order you must notify us by phone as soon as possible and we will use our best efforts to make an amendment if at all possible provided the order has not already been sent for delivery (i.e. on the day the order was placed except for next day deliveries which is immediate). We, however, make no guarantees that this can be done.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website and in all publicity or other material include Value Added Tax where chargeable which will be applied at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. If, however, we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled as we are not obliged to honour such orders.
The delivery charge is an additional cost. Some of our hampers have delivery included in the price of the hamper due to them being different sizes and weight. Each product states this. Courses have no delivery charge. Please refer to our Delivery Information for full details.
All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received.
For online orders you may pay by supplying your credit/debit card details on the secure online order form. Honesty operates the highest level of security, meaning your card details are not retained. Should we need to issue a refund due to a price change or item being out of stock we may need to re-contact you to obtain your
Privacy and Communications
To fulfil our obligations to you under these General Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.
By law we cannot sell knives, products containing alcohol or tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
Some of the items available for purchase from this website contain intoxicating liquor. When you place an order for an alcoholic product using this website, you confirm that you are aged 18 or over.
A personal gift message of up to 9 lines of 30 characters each (i.e. 280 characters including spaces), can be included with all orders. Please note that 'special' characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.
Content & Intellectual Property Rights
www.honestygroup.co.uk, its product and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by us. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
Food, Food Hampers and Gift boxes
Hampers and gift boxes are collections of food items packaged in containers such as wicker baskets or wooden boxes. The hampers and gift boxes photographed contain only the items listed. This means some wine vintages may vary according to availability and props used in the photography are not included in the hampers unless stated in the hamper listing. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. We may also at times show slightly different packaging in the hamper contents listing to that of the actual hamper contents.
Hampers containing fresh foods will be delivered using appropriate packaging to ensure that the food arrives in good condition. You must therefore ensure that there is someone to accept these items as responsibility for the refrigeration thereon lies with the recipient.
Food and beverages are perishable and often have rapid expiry dates. Therefore food and beverages and hampers with food items are excluded from your statutory right to return purchases.
Cancellations Prior to Despatch
If you wish to cancel your order prior to despatch, please contact our Customer Services on +44 (0)1635 268 989. As we try to process orders immediately it may not always be possible to prevent an order from being despatched.
Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.
Items Damaged in Transit, Defective & Incorrect items
If you take delivery of a package from us and the contents have been damaged in transit, or are defective or are not as specified, we will exchange these items without charge to you provided you notify us immediately within 24 hours of taking delivery. Please note that we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.
In these circumstance, please call Customer Services +44 (0)1635 268 989 with the details.
Delivery to United Kingdom Addresses
We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we aim to contact you to discuss your options and despatch as soon as possible.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you.
Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.
All deliveries must be signed for. Deliveries are to an address not a named individual. If a signed delivery at that address is not possible a card will be left saying that delivery was attempted and stating where the items will be held and the options available for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and the sender contacted for instructions of where the goods should be delivered, a refund is not available in these circumstances. If we are unable to make contact, the returned items will be sent to the sender’s address who will be liable for any additional costs.
Honesty cannot be held responsible for any failed deliveries due to an incorrect or incomplete delivery address. Any new delivery charges incurred due to such errors will be passed on to the sender.
Delivery Outside the United Kingdom
These are made within six working days, subject to customs inspections and delays. For full information of our delivery service, please click here. Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. However we are unable to guarantee delivery will be made by the one courier visit.
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws. Due to the potential transit time, it is not possible to order perishable items.
We are pleased to be able to provide deliveries to BFPO addresses free of delivery charges. Please contact Customer Services +44 (0)1635 268 989 to place these orders. Please note that all parcels have a 2Kg limit and delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond our control.
Deliveries to the USA
For regulatory reasons, we are unable to take orders for the delivery of fresh food and alcohol products to mainland USA from the UK.
If you order items for delivery outside the United Kingdom they may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties, taxes and fees incurred on your purchases. Honesty has no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Honesty cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
Limitation of Liability
To the maximum extent permitted by law, Honesty accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of this website or any information contained therein.
Events Beyond Our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and General Terms and Conditions
If you breach these General Terms and Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
These General Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.